OK, here’s the boring but important bit.
If you bought your ticket directly from us (i.e. from this website) and you need a refund on your ticket please get in touch with us as soon as possible:
Up to two weeks before the festival start date we can refund all of your ticket (meals, workshops, entrance etc) MINUS the paypal fees e.g. the fees for 2016 on a ticket for £89 were £3.23 which means you got a refund of £85.77.
Two weeks before the start date of the festival we can only refund you half of your ticket, including meals and workshops. Or, you can decide to not receive a refund at all, but receive a ticket for next year’s festival instead. You will probably save money this way as the ticket price has to rise a bit each year.
In the week running up to the festival we cannot refund any part of your ticket. This is because we have already ordered your meals and paid the venue for your attendance and we cannot get the money back.
No refunds are given during or after the event (including Friday morning).